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Join the Boxwood Insurance Group team.

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A company is only as good as the people behind it. We are always interested in meeting talented individuals who want to progress their careers and make a difference in our business.

We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well.

We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.

Open Positions

Commercial Lines Insurance Account Manager

Department: Commercial Lines
Job Location: Franklin, TN-37069
Hours/Week: 40

  • Retirement Savings
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Holidays
  • Sick Leave
  • Vacation
Job Purpose

We are looking for a qualified, self-motivated individual to join the Boxwood Insurance Group team as a Commercial Account Manager. As part of our team, your primary role will be to provide quality service to clients by serving as the day-to-day liaison between the insurance company, agent, and clients. The Commercial Lines Account Manager will handle all inside service work associated with clients’ accounts, including coverage issues, endorsements, routine questions, problem-solving, renewals, and policy checking and binding. The role involves building and maintaining client relationships, providing accurate and timely communication, and ensuring clients are well-informed about coverage options. Additionally, some new business and renewal marketing work will be required as part of this role.

  •  Build and maintain strong relationships with clients.
  • Process and record new insurance policies and claims.
  • Maintain client files in the Agency Management system and use it for all transactions.
  • Correspond with insured or agent to obtain information or inform them of account status or changes.
  • Assist in preparing proposals and applications, submitting them to insureds and carriers, and following up for timely responses.
  • Provide technical service and expertise on commercial insurance accounts during the new business and renewal process
  • Assist with quoting and gathering pertinent information from the client and/or carrier while acting as a liaison between the two Prepare proposals for renewal and new business presentations.
  • Work with the client and producer to bind coverage with carriers, issue certificates, and request policy endorsements
  • Analyze insureds policies for accuracy based on proposals presented to clients
  • Follow step by step processes and outlined agency procedures during daily tasks
  • Use multiple software applications that integrate together to provide timely service and superior customer experience to all clients
  • Work with Senior Commercial Lines Account Executives with complex subject matter to gain additional experience and continued understanding of the insurance industry
Work Activities
  • In-depth knowledge of insurance coverages, with the ability to communicate clearly to clients and underwriters.
  • Interacting with various software support systems of the agency
  • Getting Information
  • Processing Information
  • Communicating with Persons Outside Organization and building rapport with clientele
  • Ability to work under pressure in a fast-paced environment.
  • Establishing and Maintaining Interpersonal Relationships
  • Making Decisions and Solving Problems
  • Organizing, Planning, and Prioritizing Work

Education and Experience

Years of Experience: 3.5
Education: Professional Experience is valued highly. Degreed applicants preferred.
Licensed, Certificate, Or Registration: Property and Casualty Insurance License required.


  • AMS360 preferred
  • Microsoft Suite Proficiency
  • Ability to learn quickly new software platforms utilized for customer service related activities.

We are passionate about serving our clients, developing our team of professionals, and giving back to our communities. If you are a committed professional with a passion for delivering unparalleled service, we are interested in hearing from you.

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    Company Benefits

    Join our team and enjoy these benefits as you take your career to the next level.

    • 401(k)
    • Dental
    • Vision
    • Medical
    • Paid Vacation
    • Paid Holidays

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