Join the Boxwood Insurance Group team.
An environment that fosters growth.
Home » About Our Agency »
A company is only as good as the people behind it. We are always interested in meeting talented individuals who want to progress their careers and make a difference in our business.
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well.
We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.
Open Positions
Commercial Account Representative
Department: Commercial Lines
Job Location: Franklin, TN-37069
Hours/Week: 40
Benefits
- 401k
- Dental Insurance
- Health Insurance
- Holidays
- Sick Leave
- Vacation
Job Purpose
We are looking for a qualified, self-motivated individual to join Boxwood Insurance Group as a Commercial Lines Account Manager. As part of our team, you with work with commercial carriers and business clients to determine their insurance needs. Our accounts range in size from small local businesses to large nationwide companies, we work to provide the best possible coverage at the very best value for our clients. This is a relationship-focused position, meaning that our ideal candidate must have superb communication and interpersonal skills, in addition to valid state licensure it is preferred to have experience in the insurance industry.
Tasks
- Process and record new insurance policies and claims.
- Correspond with insured or agent to obtain information or inform them of account status or changes.
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
- Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Interview clients and take their calls to provide customer service and obtain information on claims.
- Provide technical service and expertise on commercial insurance accounts during the new business and renewal process Assist with quoting and gathering pertinent information from the client and/or carrier while acting as a liaison between the two Prepare proposals for renewal and new business presentations. Work with the client and producer to bind coverage with carriers, issue certificates, and request policy endorsements Analyze insureds policies for accuracy based on proposals presented to clients Follow step by step processes and outlined agency procedures during daily tasks Use multiple software applications that integrate together to provide timely service and superior customer experience to all clients Work with Senior Commercial Lines Account Executives with complex subject matter to gain additional experience and continued understanding of the insurance industry
Work Activities
- Interacting With Computers
- Getting Information
- Processing Information
- Communicating with Persons Outside Organization
- Communicating with Supervisors, Peers, or Subordinates
- Documenting/Recording Information
- Evaluating Information to Determine Compliance with Standards
- Establishing and Maintaining Interpersonal Relationships
- Making Decisions and Solving Problems
- Organizing, Planning, and Prioritizing Work
Detailed Work Activities
- Answer telephones to direct calls or provide information.
- Prepare business correspondence.
- Provide notifications to customers or patrons.
- Review customer insurance information.
Qualification
Education and Experience
Years of Experience: 1
Education: High School/G.E.D.
Licensed, Certificate, Or Registration: Property and Casualty Insurance Licensed preferred
Skills
Basic Skills
- Service Orientation: Actively looking for ways to help people.
- Coordination: Adjusting actions in relation to others’ actions.
- Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
- Negotiation: Bringing others together and trying to reconcile differences.
- Persuasion: Persuading others to change their minds or behavior.
Social Skills
- Service Orientation: Actively looking for ways to help people.
- Coordination: Adjusting actions in relation to others’ actions.
- Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
- Negotiation: Bringing others together and trying to reconcile differences.
- Persuasion: Persuading others to change their minds or behavior.
Complex Problem Solving Skills
- Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
System Skills
- Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Resource Management Skills
- Time Management: Managing one’s own time and the time of others.
- Management of Financial Resources: Determining how money will be spent to get the work done, and accounting for these expenditures.
Desktop Computer Skills
- Internet: Using a computer application to create, manipulate, edit, and show virtual slide presentations.
- Navigation: Using scroll bars, a mouse, and dialog boxes to work within the computer’s operating system. Being able to access and switch between applications and files of interest.
- Presentations: Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
- Spreadsheets: Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
Knowledge
Preferred
- Customer and Personal Service
- Clerical
- English Language
- Computers and Electronics
- Mathematics
Technology
- AMS360 preferred
- Other insurance management technology
Application
We are passionate about serving our clients, developing our team of professionals, and giving back to our communities. If you are a committed professional with a passion for delivering unparalleled service, we are interested in hearing from you.
Get Started Today
As an independent agency, we are here to help you find the right coverage.
Get a Quote
Company Benefits
Join our team and enjoy these benefits as you take your career to the next level.
- 401(k)
- Dental
- Vision
- Medical
- Paid Vacation
- Paid Holidays
Request an Insurance Quote
As an independent agency, we are here to help you find the right coverage.
Get a Quote
It only takes a minute to get started.
- Fill out the form, we’ll be in touch.
- Go over your options with an agent.
- Get the coverage you need.
